Who ever knew that transferring of domains would be so cumbersome.
Several years ago, I used to subscribe to ewebcity as I was learning ASP. At the time, I had not much problems with it. In fact, I even enjoyed their simple interface and the live chat support that came along with it so much that I paid to their .personal hosting plan and bought a domain.
Ewebcity recently changed their name to brinkster.
About year ago, brinkster auto-renewed my subscription without prior notification. But at the moment, since I did not have any problems with them. In fact, I was ready to upgrade to their .professional package as I wanted to try out wordpress.
However, a quick check shows that it was actually quite difficult to set up wordpress as brinkster isnt quite capable of supporting .htaccess and neither do they have apache or litespeed server.
But since brinkster already credited my money, I’d just stay on with it for another year.
And now that its been a year, I notified brinkster about my cancellation request on the 26th November. I also asked for a domain transfer to my new host. After several email transaction to date, my account is still active and I was still charged money for it!
US$71! Thats about $110 Singapore dollars!
Thats a lot of money to me! With that sum, I could buy a nice pair of dress and shoes. Or pay for my scooter repairs or be a glutton and eat all that I can at a gourmet restaurant.
I thought that I could be clever and edit my personal details before the renewal date so that no money will be credited to my debit card. Interestingly, the programming there would not allow me to change my card details. They still kept my personal details! This is so dangerous. I cant trust the website anymore.
I dont get it. How can a company that won so many awards can be so bad at support.
To date, I have spoken to two different biling consultant and at least three support consultant and yet nothing has been done about my account.
This is bad.
Have you ever had any experience like this before? What do you think should be done about it?
Update: After persevering for some days, the account has finally been closed on the 4th December. This proves that (polite) pestering works ;)
Yikes, this sounds a bit scary… not sure what you can do really apart from bug them and threaten legal action if nothing happens.
Sounds like you want your account terminated asap though. Good luck, I hope you get it sorted soon!
I hope so … knowing that they still keep the credit card number is really scary. What if all companies do that? They will be able to get money at any time they want!
ish i was also billed the same as you. the auto-renew of domain w/o my knowledge but after contacting them, they revert back my $$
it’s godaddy.com
their support is topnotch but do read the fine prints
Are you with godaddy.com, sha? The prices for it is really cheap, I remember, but there’s something about it that made me reluctant to sign up.
Its said to be a very very slow server … :|
I’m currently subscribing under bluehost.com. So far its pretty good, very fast when I upload my files and has loads of goodies that I can use like coppermine gallery, wordpress, shopping cart, drupal and loads of other things :D
I like it very much :)