I use my phone more for social media and internet, so Tre seemed to fit me the best with their prepaid internet plan at 3GB at 5 euro a month. I’d usually top up with 10 euro a month so the rest would be more than sufficient for making phone calls.
Depending on some places, sometimes it’s hard to get a good reception, but most of the times it’s been satisfactory. The annoying part is, sometimes I get calls from the operator asking me to upgrade to a new plan, to which I’d usually answer, I’m not interested in. And sometimes I get promotional advertisement SMSes, but I get that with the operators in Singapore too, so I guess that’s common.
Anyway, last Saturday, first February, I recharged my phone with 10 euro as usual. But come Monday, I had a rude shock when I received an SMS notifying that I only had 50 cents left and that I should top up soon. Huh? How was that possible?
So I logged on the customer service website and looked through my history. Apparently, 7 euro was used to purchase a service called gocinema. But I don’t remember ever giving authorisation to make this purchase.
Gocinema might seem like a good deal, you could go to any cinema in Italy and watch any movies you like from Monday to Friday with a partner. BUT I didn’t ask for it. I didn’t want it in the first place.
Later on, doing some research online, I found out that phone operators in Italy has a premium SMS service that once you receive it, it might automatically open a website, which in turn allows the operator to claim that you’ve given them permission to sign up for additional services.
I’m extremely unhappy about this. To me, this is a dirty trick to cheating the customers into paying more without them even knowing it. Shame on you!
In the meanwhile, a way to protect yourself is to ignore all SMSes from your operator, activate barring SMS and block all services from Postemobile.