Who ever knew that transferring of domains would be so cumbersome.
Several years ago, I used to subscribe to ewebcity as I was learning ASP. At the time, I had not much problems with it. In fact, I even enjoyed their simple interface and the live chat support that came along with it so much that I paid for their .personal hosting plan and bought a domain.
Ewebcity recently changed their name to brinkster. And about year ago, brinkster auto-renewed my subscription without prior notification. But at the moment, since I did not have any problems with them. In fact, I was ready to upgrade to their .professional package as I wanted to try out WordPress.
However, a quick check shows that it was actually quite difficult to set up WordPress as brinkster wasn’t capable of supporting .htaccess and neither do they have apache or litespeed server then.
But since brinkster already credited my money, I’d just stay on with it for another year.
And now that its been a year, I notified brinkster about my cancellation request on the 26th November. I also asked for a domain transfer to my new host. After several email transaction to date, my account was still active and I was charged money for it!
US$71! That’s about $110 in Singapore dollars. That was a lot of money to me! I could do a lot with that sum.
I thought that I could be clever and edit my personal details before the renewal date so that no money will be credited to my debit card. Interestingly, the programming there would not allow me to change my card details. Somehow, they still kept my personal details. This is so dangerous and intrusive to my privacy.
How can a company that won so many awards can be so bad at support? To date, I have spoken to two different billing consultants and at least three support consultants and yet nothing has been done about my account.
Update: After persevering for some days, the account has finally been closed on the 4th December.